ABOUT THE ROLE
Customer Service & Success Rep
Remote | Work From Home
We are looking for a talented people person who is looking to help us make a difference in the small business sector. This person will be working with new inquiries to help them find the best solutions, they will help existing customers find answers to their questions, and make calls to people in our directory to make sure they are finding the success they’re looking for.
Our ideal candidate is technologically savvy and loves working with all types of people to help them find the best marketing solutions. Good news: No Cold Calls or Emails!
Responsibilities
Provide introductory information to new customers
Ensure that Partners are satisfied with products or services
Follow up with Partners to check that they’re still satisfied with any purchases
Let Partner know about additional products or services
Consider and demonstrate how new marketing technologies may optimize a Partner’s business
Determine the quickest, most effective ways to answer a Partner’s questions
Escalate queries and concerns to the appropriate team
Troubleshoot common issues with a product or service
Work within different departments to find appropriate solutions
Create customer success enablement tools
Maintain a robust CRM using automations and sequences when appropriate
Qualifications
Interpersonal and customer service skills
Technically savvy and interested in new technologies
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to collaborate interdepartmentally
Attentiveness and patience
Time-management skills
Ability to find the positive in any situation
Bonus Skills
Experience with HubSpot or similar CRM technologies
Experience with Wix or similar CMS technologies
Experience with basic audio and video production and post-production
Experience with email marketing tools (e.g. AWeber, MailChimp, SendGrid)
Ability to analyze advertising and marketing data to improve strategies
A basic level of marketing knowledge, including:
Inbound & Content Marketing strategies
Marketing Campaign creation and management
Development of content marketing calendars for social media, blog posts, video, etc.Familiarity with Apple products, both MacOS and iOS devices
